Frequently Asked Questions
Help & FAQs
Find your answer here
General FAQs
For a full list of our terms and conditions please visit www.childrenwithcancer.org.uk/grand-draw. For more information on our Society Lotteries policies and procedures please contact 01628 201 286 (Lines are open 9:00 am to 5:00 pm, Monday to Friday) or email us on info@childrenwithcancer.org.uk
The raffle is open to all over the age of 18 years old.
As a charity, we don’t receive any government funding. We rely entirely on voluntary donations, including tickets purchased in our Grand Draws, to carry out our work supporting research into kinder and more effective treatments for children affected by cancer.
If you are holding an event on behalf of the charity you can sell raffle tickets to people over 18 years old, but you cannot sell tickets in the street or door to door. Call the dedicated raffle team on 01628 201 286 to discuss this with us.
You can purchase tickets by telephoning our dedicated raffle team on 01628 201 286 or by clicking here
Prize Draws
We have a fabulous 1st prize of up to £25,000, 2nd prize £4,000, 3rd prize £2,000 and £10 for a further 100 runners up.
The winners will be written to within 21 days of the draw date and names will also be posted here.
There is no requirement to claim your prize.
All entrants put into an electronic draw and the numbers are selected at random, so everyone has an equal chance of winning.
A maximum of £60 of tickets i.e.: 60 tickets in each draw, but if you would like to support us further, than please give a donation towards our vital work.
You could have the chance to win a cash prize worth £1,000 every week by entering our weekly lottery. You can find out more here.
The Grand Draw is only open to residents of England, Scotland, Wales and Northern Ireland. Please note that the Channel Islands are not included.
There are numerous ways you can support Children with Cancer UK. Please visit our website to find out more.
For general questions please phone 020 7404 0808 or email info@childrenwithcancer.org.uk
Problems & Complaints
If you have a complaint, you can ring our raffle team on 01628 201 268 or email info@childrenwithcancer.org.uk. If you are unhappy with the way a complaint is resolved you can contact the Independent Betting Adjudication Service IBAS and they will assist you. The service acts as an impartial adjudicator on disputes that arise between betting/gambling operators and their customers.
If you feel you have a problem with gambling please visit the BeGambleAware website for help and advice at www.begambleaware.org or contact The National Gambling Helpline on 0808 802 0133. Lines are open 8am to midnight.
Contact Us
For general questions please phone 020 7404 0808 or email info@childrenwithcancer.org.uk
Play now to help more
children fight cancer
For as little as £1 a week, you could be one of our big winners – and help even more children with cancer ring the end of treatment bell.
Responsible Gambling
Are you gambling more than you really want to? If you are worried about your gambling or that of someone close to you, Gamble Aware can provide support and information. You can contact the national helpline by calling 0808 8020 133. Lines open 24 hours a day, 7 days a week.
Responsible Person: Gary Murphy, 51 Great Ormond Street London WC1N 3JQ. Licensed by the Gambling Commission under the Gambling Act 2005. Licence No. 4700. Please click here for more information.